When Robert and I were growing up, a person's handshake was as good as any piece of paper a lawyer could ever write. I miss those days when a person's word was their bond. So here's our handshake. Here's our promise to you.
Local customers may follow the instructions below, if they want to, otherwise, just drop off what you do not want* at the warehouse in The Grove within a month or two, in re-saleable condition. Just make a copy of your invoice for yourself, drop off (no waiting) the merchandise with the original invoice, get Barbie or Cari or anyone who is up front, to sign your copy of the invoice and take off. We will check in the product and refund your credit card later that day.
National and international customers can return 100%* of any unused or disappointing product for full credit to your credit card if you just follow these instructions:
1. Complete the Return Form, online; to receive you’re Return Authorization Number (RA Number) via email. On the form we ask why you want to return the product, but if you do not care to tell us why, don’t bother unless it is damaged. We ask so we can monitor complaints and mistakes. Check off if you want us to send a call tag (requires an appointment) or if you prefer to handle the return at your leisure.
Note: Our Product Return Form is out of service!
Please contact me directly at janycegranoff@hotmail.com. I will be happy to personally issue you a Return Authorization Number and tell you where to send unwanted product.
2. Once you receive your RA Number, print it clearly and BOLDLY on each of the boxes you are returning.
3. Number your boxes (i.e. #1 of 3 boxes, #2 of 3 boxes #3 of 3 boxes, etc.). Include your invoice in box #1.
4. Wait for pick up, if you chose “call tag”, or contact your local UPS division for a pick up. You can also take it to the post office, however, it is not cheaper and you will not be able to track it.
5. Note your TRACKING NUMBER in case you need to follow up.
6. Wait 5-7 UPS working days then make sure we have correctly credited your account.
Damaged product is handled a little differently as UPS may have you trash it or may want to see it, so we may need to get back to you with slightly different instructions.
Unfortunately, we can not pay the freight back (except for damaged product, which UPS reimburses) to Coconut Grove. Because we are not a giant operation and have no facility for freight "COLLECT", please don’t send anything back that way. We will take care of your problem…that’s a promise!
* The Unites States Board of Health does not allow returns on unpackaged product. |